Refund Policy

By purchasing from 3am Latte you are agreeing to the terms and conditions of this contract.

All sales are final

Returns or exchanges will not be accepted due to hygienic reasons. If the item is deemed faulty or incorrect prior to being worn/used, we will send you a replacement for the item free of charge. No refunds will be given.

Claims for damaged packaging and goods should be raised within 24 hours of delivery. Upon inspection, photo evidence of all original packaging is required. Any claims made outside of this window may not be eligible for compensation.

You can contact us at: admin@3am-latte.com

We can not accept any responsibility for any delay/loss where an incorrect address is given. Should your parcel go missing because the address is incorrect, we will do our best to track it down but no refund will be given until the parcel is returned to us by the courier as non-deliverable. 

Delivered but Not Received
If your tracking shows your order as delivered, but you haven't received it, please contact us as soon as possible. We recommend first checking with your household, neighbors, building reception, or your local courier for additional delivery details.

If, after investigation, the parcel is confirmed to have been lost or misdelivered, we'll gladly arrange a replacement at no additional cost.

Please note that refunds are not available for orders marked as delivered by the shipping carrier.

Thank you for understanding!